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Upgrade has overwritten my licensed version
- Richard Barnett
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7 years 11 months ago #2974
by Richard Barnett
Upgrade has overwritten my licensed version was created by Richard Barnett
Hi
Your software suggested an upgrade from 4.0.1 to 4.0.6 so I agreed. Now it says it is a Freeware version and it will not accept my license. Why? With version 3 I could upgrade anytime I liked as long it is a V3 version. Is that not the case with V4? And if it's not the case why on earth did it recommend an upgrade?
Please respond asap as I use this every day. If I cannot use 4.0.6 then I need to be able to download my old version.
Thanks
Your software suggested an upgrade from 4.0.1 to 4.0.6 so I agreed. Now it says it is a Freeware version and it will not accept my license. Why? With version 3 I could upgrade anytime I liked as long it is a V3 version. Is that not the case with V4? And if it's not the case why on earth did it recommend an upgrade?
Please respond asap as I use this every day. If I cannot use 4.0.6 then I need to be able to download my old version.
Thanks
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7 years 11 months ago #2975
by FlowHeater-Team
Best wishes
Robert Stark
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Replied by FlowHeater-Team on topic Upgrade has overwritten my licensed version
Hi Richard,
With version V4 we changed the license terms, now only one or three years updates for free. Usually you should see a notice like this in the new version notification.
Note: This version XXXX can no longer be used with the present license. The period for free updates ended on YYYY!
Also you can see your free update period in the license dialog. You can download older version here: https://flowheater.net/download#olderversions
With version V4 we changed the license terms, now only one or three years updates for free. Usually you should see a notice like this in the new version notification.
Note: This version XXXX can no longer be used with the present license. The period for free updates ended on YYYY!
Also you can see your free update period in the license dialog. You can download older version here: https://flowheater.net/download#olderversions
Best wishes
Robert Stark
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- Richard Barnett
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7 years 11 months ago #2977
by Richard Barnett
Replied by Richard Barnett on topic Upgrade has overwritten my licensed version
Thanks for your reply. It seems I can download and use the last version released before my license expired so all sorted.
I now see the warning that the latest version will not work with my license. I suggest you write this in capitals or somehow make it clearer - it makes the software useless so it is important to highlight the fact.
I now see the warning that the latest version will not work with my license. I suggest you write this in capitals or somehow make it clearer - it makes the software useless so it is important to highlight the fact.
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- Richard Patton
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7 years 7 months ago #3173
by Richard Patton
Replied by Richard Patton on topic Upgrade has overwritten my licensed version
So, is that the situation? My upgrade license expired March 27, 2017. I'm still on version 4.0.5.1. I ignored several upgrade notifications. I see version 4.0.8 was released on February 28, prior to the expiration of my upgrade period. Can I still download and install that upgrade without invalidating my license?
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7 years 7 months ago #3174
by FlowHeater-Team
Best wishes
Robert Stark
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Replied by FlowHeater-Team on topic Upgrade has overwritten my licensed version
Hi Richard,
Of course yes. Only the release date is importand for the update period.
Of course yes. Only the release date is importand for the update period.
Best wishes
Robert Stark
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